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Terms and Conditions

Welcome to Sjaana.com. These Terms and Conditions (“Terms”) govern your use of our website, www.sjaana.com, and the purchase of goods from our online store. By accessing or using our website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our website or make purchases.

1. General Information Sjaana.com is an online store that sells perfumes, jewelry, undergarments, floral items, and other related products. These Terms apply to all visitors, users, and customers of Sjaana.com. We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website.

2. Use of Our Website You agree to use our website for lawful purposes only. You must not use the website in any way that:

• Violates any applicable law or regulation.
• Infringes on the rights of others.
• Harms, disables, overburdens, or damages the website or interfere with any other party’s use of the website.

You are responsible for maintaining the confidentiality of your account information, including your password and login details. You agree to notify us immediately of any unauthorized use of your account.

3. Account Registration To make purchases from Sjaana.com, you may need to create an account. By creating an account, you agree to provide accurate and complete information and to keep this information up to date. You are responsible for all activity that occurs under your account.

4. Products and Pricing

• Product Descriptions: We strive to provide accurate descriptions and images of the products listed on our website. However, we do not guarantee the accuracy or completeness of any product description or image.
• Pricing: All prices listed on our website are in [Insert currency]. Prices are subject to change without notice. We reserve the right to correct any pricing errors or inaccuracies on the website.

5. Ordering and Payment

• Placing an Order: When you place an order on our website, you are making an offer to purchase the items in your cart. We reserve the right to accept or decline your order for any reason, including product availability, payment issues, or errors in product descriptions.
• Payment: We accept payments through [insert payment methods, e.g., credit cards, PayPal, etc.]. By submitting payment information, you authorize us to charge the total order amount, including shipping fees and taxes.
• Order Confirmation: You will receive an order confirmation email once your order has been processed. This email serves as acknowledgment of your purchase, but it does not constitute an acceptance of your order.

6. Shipping and Delivery

• Shipping: We offer shipping to [list countries/regions]. Shipping costs are calculated at checkout based on your location and the size of your order.
• Delivery Times: Delivery times may vary depending on your location. We make every effort to process and ship orders in a timely manner, but we are not responsible for any delays caused by third-party carriers or unforeseen circumstances.
• Shipping Issues: If you have any issues with the delivery of your order, please contact our customer support team as soon as possible.

7. Returns and Exchanges

• Returns: We accept returns within [insert number of days, e.g., 30 days] from the date of delivery for items that are unused, unopened, and in their original condition. To initiate a return, please contact our customer support team.
• Exchanges: If you wish to exchange an item, you must return the original item and place a new order. Exchanges are subject to availability.
• Non-returnable Items: Certain items, such as intimate products, perishable goods, or customized items, may not be eligible for return.

8. Refunds Refunds will be issued to the original payment method after we receive and inspect the returned item(s). Please note that shipping fees are non-refundable unless the return is due to our error.

9. Intellectual Property All content on Sjaana.com, including logos, images, text, product descriptions, and graphics, is the property of Sjaana.com and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from our website without our permission.

10. Limitation of Liability To the fullest extent permitted by law, Sjaana.com is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products purchased from our store. This includes, but is not limited to, any loss or damage to data, business profits, or other intangible losses.

11. Indemnification You agree to indemnify, defend, and hold harmless Sjaana.com, its affiliates, officers, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising out of your use of the website or violation of these Terms.

12. Privacy Policy Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.

13. Governing Law These Terms are governed by and construed in accordance with the laws of [Insert country/state], without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in [Insert jurisdiction].

14. Dispute Resolution In the event of a dispute, we encourage you to contact our customer service team to attempt to resolve the issue informally. If a resolution cannot be reached, you agree to resolve any disputes through binding arbitration in accordance with the rules of [insert arbitration body, if applicable].

15. Severability If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Information If you have any questions or concerns about these Terms, please contact us:

Email: support@sjaana.com
Phone: 0300 5551108